jp77's Privacy Policy

Types of Information Collected

We collect the following types of information to create and manage your account on the jp77 platform:

1.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number
• National ID (NID) or passport number (for identity verification)
• Residential address

1.2 Financial Information

• Information related to bKash, Nagad, Rocket, or bank accounts (not the full account number — only the portion required to verify transactions)
• Deposit and withdrawal transaction history
• Wallet balance information

1.3 Technical Information

• IP address and device identification information
• Browser and operating system type
• Login time and location
• Platform usage patterns and session information

1.4 Behavioral Information

• Gaming history and betting patterns
• Preferred game categories
• Customer service interaction history

How Information Is Collected

jp77 collects your information in several ways. Each method is transparent and carried out with your consent.

2.1 Information Provided Directly

When you register on our platform, update your profile, request a deposit or withdrawal, or contact our support team — you are directly providing us with information. This information is considered to have been provided of your own free will and with your consent.

2.2 Automatically Collected Information

When you visit our website or use our services, some information is collected automatically. This includes log files, cookies, and web beacons. This information is used to improve site functionality and ensure security.

2.3 Information Received from Third Parties

As part of the identity verification (KYC) process, we may receive information from legitimate verification service providers. This process is conducted in full compliance with applicable laws and regulations.

Purpose of Using Information

jp77 uses your information for specific and lawful purposes. We will never use your information beyond these purposes.

3.1 Account Management and Identity Verification

Your identity information is required to create, keep active, and manage your account. The identity verification process prevents fraudulent activity and ensures the security of the platform.

3.2 Transaction Processing

Relevant financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer. All transactions are secure and protected by SSL encryption.

3.3 Customer Support

Our 24/7 support team uses your contact information and account history to resolve your issues effectively. This information is also used to improve the quality of support.

3.4 Fraud Prevention and Security

Technical and behavioral data is analyzed to protect your account and the overall platform from unauthorized access, fraudulent activity, and cyberattacks.

3.5 Responsible Gaming

By monitoring your gaming patterns, we can provide responsible gaming tools and offer assistance when needed.

3.6 Legal Compliance

Storing and processing certain information is necessary to comply with applicable laws, regulations, and regulatory requirements.

Data Storage and Security

jp77 takes the security of your information very seriously. We apply the highest industry-standard security measures.

4.1 Encryption

All data transfers between you and our servers are protected by 256-bit SSL (Secure Socket Layer) encryption technology. Stored sensitive information is kept secure with additional layers of encryption.

4.2 Access Control

Only employees whose professional responsibilities require it are granted access to your information. All employees are bound by strict confidentiality agreements and receive regular data protection training.

4.3 Server Security

Our server infrastructure is protected through firewalls, intrusion detection systems, and regular security audits. Data is backed up regularly and a disaster recovery plan is kept in place.

4.4 Security Breach Notification

If a security breach occurs that could put your information at risk, we will notify you and the relevant authorities within the timeframe required by law.

Sharing Information with Third Parties

jp77 does not sell your personal information. We may share information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, and technical infrastructure management. These partners are granted access only to the information needed to carry out their specific responsibilities and are bound by strict confidentiality agreements.

5.2 Legal Requirements

We may be required to provide information to relevant authorities due to a court order, government directive, or the requirements of applicable law. In such cases, we will provide only the information legally required.

5.3 Anti-Money Laundering (AML) Compliance

To prevent money laundering, fraud, and terrorist financing, we may report necessary information to designated authorities in accordance with applicable regulations.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. However, you will be notified in advance in such cases, and the new entity will be required to follow the same privacy policy.

Cookies and Tracking Technologies

jp77 uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

6.1 Types of Cookies

• Essential Cookies: These cookies are essential for the basic functionality of the platform. They are used to maintain your login session and ensure security.
• Functionality Cookies: These cookies are used to remember your preferences (such as language selection).
• Analytics Cookies: These help improve the quality of the service by analyzing platform usage. This data is generally processed in an anonymous form.

6.2 Cookie Control

You can control cookies through your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.

6.3 Log Data

Our servers automatically collect log data, such as your IP address, browser type, pages visited, and time spent on each page. This information is used to monitor the security and performance of the platform.

User Rights

jp77 respects your right to protect your information. You have the following rights:

7.1 Right to Access Information

You have the right to know what information we hold about you. By submitting a request to [email protected], you can receive a copy of your information.

7.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you can request a correction. Some information can be changed directly in your account settings; for other changes, please contact our support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. Please note, however, that some information may need to be retained for a specified period due to legal obligations (such as keeping financial records) or ongoing disputes.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

7.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used, and machine-readable format.

7.6 How to Exercise Your Rights

To exercise any of the above rights, email [email protected]. We will verify your identity and process your request within the designated timeframe.

Data Retention Period

jp77 stores your information only for as long as necessary. Retention periods may vary depending on the type of information:

8.1 Account Information

Your identity information is stored while your account remains active. Even after account closure, this information may be retained for a specified period to meet legal obligations.

8.2 Financial Transaction Records

Financial transaction records are retained for the period required by applicable laws and regulations. This period is necessary for auditing, dispute resolution, and legal compliance.

8.3 Technical Logs

Technical logs collected for security and performance monitoring are generally retained for a short period, then securely deleted.

8.4 After the Retention Period Ends

Once the need to retain information has ended, we securely and permanently delete or anonymise that data.

Protection of Minors

jp77 operates exclusively for individuals aged 21 and above. We follow a strict policy against collecting or processing information from minors.

9.1 Age Verification

Age verification is mandatory during the registration process. We ensure through applicable methods that no minor is able to create an account on our platform.

9.2 Discovery of a Minor's Information

If we become aware that a person under the age of 21 has mistakenly created an account, that account will be immediately suspended and the collected information will be securely deleted.

9.3 For Parents and Guardians

If you believe your minor child has created an account on jp77, please contact us immediately at [email protected]. We will take prompt action.

Policy Changes

jp77 may amend or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after changes have been made will be considered as your agreement to the updated policy. We recommend that you review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. jp77's data protection team is ready to respond to all your enquiries promptly and effectively.

• Email: [email protected]
• Live Chat: Active 24/7 — log in to the platform and start chatting directly
• Language: Support available in Bengali and English